Return and Refund Policy

Last Updated: September 19, 2025

 

Return & Refund Eligibility

 

We offer a 14-day return window. You must request a return within 14 days of confirmed delivery.

To qualify for a return:

  • The item must be unworn, unused, and in its original packaging
  • Tags (if applicable) must still be attached
  • You must provide proof of purchase (receipt or order number)

To initiate a return, contact us at:
📧 info@shopbohosunday.com

If your return is approved, we’ll email return instructions and a return shipping label. Returns sent without approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery. Include a description and photos so we can evaluate and make it right.

Non-Returnable Items

We do not accept returns on the following:

  • Custom or personalized items
  • Gift cards (digital or physical)
  • Final sale or clearance items
  • Used, worn, or altered products

Exchanges

We do not offer exchanges at this time.

International Orders & EU Cooling Off Period

If this policy changes and orders are accepted from the European Union, customers will have the right to return items within 14 days of delivery without reason, provided the item is in its original condition.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card companies may require additional time to process and post the refund.

If it has been more than 15 business days since refund approval and you have not received your funds, please contact us at:
📧 info@shopbohosunday.com

Policy Summary

  • Returns accepted only in cases of gross misrepresentation, item damage, or missing parts.
  • Returns must be initiated within 14 days of delivery.
  • Return shipping is the customer's responsibility unless otherwise noted.
  • Final sale items are not eligible for return or refund.

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